Questions, answered

No, we're in-person only. Every frame we carry is in the shop on Thompson Street, and that's the only place to buy one. Glasses need trying on, measuring and fitting, so we'd rather do it properly in person. If you're not in New York, call us and we'll talk it through.

Walk-ins are always welcome, seven days a week, but booking a visit means we can give you our full attention, usually 45 minutes to an hour. Adjustments rarely need an appointment.

Plan on 45 to 60 minutes for a frame fitting with a prescription, and about an hour for progressives. There's no rush; we'd rather you leave sure.

Your current glasses, a recent prescription if you have one, and any insurance or FSA/HSA details. If you're unsure, bring what you have and we'll work from there.

Yes. We fill prescriptions from any licensed optometrist or ophthalmologist. We take our own fitting measurements so the lenses are made for the frame you choose.

Generally within the last one to two years, depending on the prescription type. Bring it in or email it ahead and we'll let you know.

We don't do eye exams in the shop. You'll need a current prescription from an optometrist or ophthalmologist; bring it in and we'll take it from there.

We work with top-tier lens makers and choose the design for your prescription and how you'll use your glasses. We'll explain the options and why we recommend one over another.

Most trouble with progressives comes from imprecise measurement or an unsuitable lens design. We measure carefully in your chosen frame and select the design accordingly. If they aren't right, we'll work with you until they are.

Usually, yes, including vintage frames. We'll check the frame first and tell you honestly if it's worth doing.

We're an out-of-network provider. We'll give you an itemized receipt to submit to your plan for reimbursement, and help you understand your out-of-network benefits.

You pay us at the time of order, then submit our itemized receipt to your insurer. Many vision and medical plans reimburse part of the cost. Check your plan's out-of-network allowance before your visit.

Yes. Prescription eyewear, including prescription sunglasses, is generally an eligible expense. You can pay with your FSA or HSA card directly.

Most single-vision orders are ready in about one to two weeks. Progressives and specialty lenses can take longer. We'll give you a date when you order.

Sometimes. Tell us your deadline when you book and we'll tell you honestly what's possible.

Frames carry the maker's warranty against manufacturing defects, and we stand behind our lenses. Ask us for the details on your specific frame and lens.

Adjustments on glasses bought from us are always free, for as long as you own them.

Many repairs can be done in the shop, and some go back to the maker. Bring them in and we'll take a look.

Yes. Silver Lining Opticians became Whitney Sacher in October 2026. Same shop at 92 Thompson Street, same optician, same care.

Yes. Your prescription history, records and any warranties carry over unchanged.

It puts the two partners, Guy Whitney and Erik Sacher, on the door. The shop, the address and the way we work haven't changed.